Welcome to One More Toss Support. Find help with gameplay, records, rankings, account linking, and data deletion.
1. Contact support
Email keypeopleofficial@gmail.com. Include “One More Toss” and the topic in your subject line.
For a bug report, include your device model, iOS or Android version, App version, what happened, reproduction steps, and any error message where possible. For ranking issues, your nickname, theme, score, and approximate play time are helpful. Hide other people's information in screenshots.
Do not send passwords, verification codes, or sign-in tokens. We review requests, ask for additional information if needed, and aim to respond as promptly as reasonably possible.
2. How to play
Swipe up from the bottom of the screen to throw. Swipe length controls power, and left or right direction controls aim. Adjust for the wind's direction and strength.
Ranked play starts with 12 balls. Make a basket to advance. Clear all 8 stages to receive 3 extra balls and enter the Champion Loop, where each basket returns 1 ball. Practice mode gives you 12 balls at an unlocked distance.
Reopen How to Play from SETTINGS or the in-game pause menu.
3. Offline records and online rankings
Gameplay, local high scores, and unlocked stages work offline. Account linking, leaderboard viewing, and score submission require an internet connection.
Completed ranked runs are saved locally first. Failed submissions are retried in situations such as App launch or resume, the end of another ranked run, or a leaderboard refresh. Practice records are not submitted to online rankings.
If your rank does not update, check connectivity and account status, then refresh the leaderboard. If submission errors continue, send the theme, score, and error message. A record rejected by the server may still remain as a local high score.
4. Sign-in and changing devices
iOS offers Google and Apple account linking. Android offers Google. Sign in with the same account to access your online records on another device.
Account linking supports online profiles and rankings. It does not restore every local setting, practice record, or unlocked stage.
If you clear App data, reinstall, or change devices before linking a guest account, you may lose access to that guest. Try restarting, updating, and checking connectivity first. Take care before clearing data or reinstalling.
5. Account and data deletion
Delete a linked account in the App Open the account panel from SETTINGS or the leaderboard and select Delete Account. Read the scope shown in the confirmation.
This affects your shared KEYPLE account and online records in other connected games. Local high scores and unlocked stages remain. Signing out or uninstalling does not by itself delete online records. It does not delete your Google or Apple account.
Request deletion without the App You can request data deletion by email without installing or opening the App.
- To: keypeopleofficial@gmail.com
- Subject: One More Toss Data Deletion Request
- Scope: specify whether you want only One More Toss records deleted or the entire shared KEYPLE account
- Verification details: your linked account's email, or, where available, your nickname, theme, score, and approximate achievement time
We may request the minimum additional information needed to verify ownership. A nickname alone may not be sufficient. Guest records whose sessions have been lost are handled to the extent ownership can be verified. We explain the scope, impact, and what can be processed before proceeding. Any legally required retention or backup deletion schedule is explained where applicable.
6. Troubleshooting
- Check for the latest version in your app marketplace.
- Close and reopen the App.
- For online issues, check connectivity and account status.
- If the problem continues, send the error message and reproduction steps.
7. Pro purchases and restoration
Pro is a one-time purchase that unlocks all current and future themes and removes ads. Check the actual local price on the purchase screen. If access is missing, confirm that you are using the same App Store or Google Play account and open SETTINGS > Restore Purchases with an internet connection. Your leaderboard sign-in is separate from your store purchase. A purchase on one marketplace does not automatically transfer to the other.
For billing or refunds, use Apple or Google Play's purchase support. If verification or restoration fails, send the error message and purchase date to support; redact unrelated details from receipts and never send card numbers or passwords. Deleting a KEYPLE account does not cancel a store purchase.
8. Advertising and age choices
The free version may show interstitial ads after gameplay for eligible adults. The App asks for an age group before enabling ads. Users who select Under 18, do not choose an age group, or have active Pro receive no ad requests. Unknown and under-18 ages do not trigger automatic UMP or ATT requests; Pro does not automatically show advertising-consent or ATT prompts. Skipping the age choice does not prevent gameplay. The age group stays on your device and can be changed in SETTINGS > Age Group.
For eligible adults, where required, SETTINGS > Privacy Choices lets you review advertising consent. On iOS, tracking permission can also be changed in system Settings. Denying tracking does not stop gameplay. If a consent form or ad fails, the App continues without that ad. A change cannot erase information already processed by a provider; contact support for data requests.
The age choice controls advertising only and does not verify guardian consent for online features. Parents should review the children's section of the Privacy Policy before online use requiring consent.
If Privacy Choices was previously required, it remains available after switching to Pro or changing the age group so you can manually review or withdraw prior consent. Adult Pro users who previously needed the entry may have its availability refreshed through UMP without initializing the advertising SDK or requesting ads. If saving the age choice fails, Play becomes available again; retry or change SETTINGS > Age Group.
9. Related documents and operator
- Privacy Policy
- Terms of Use
- Developer/team: Minseok Song, KEYPLE
- Email: keypeopleofficial@gmail.com