Thank you for using Stellaclip. This page provides help with local data, Google Drive backup, premium purchases, permissions, and common issues.
1. Support Scope
We provide support for App features, errors, backup and restore, purchase verification, and general usage questions. Please review the information below before contacting us.
2. Local Data and Google Drive Backup
- Notes, links, images, screenshots, and other clip content are stored locally on your device unless you create a Google Drive backup.
- Before uninstalling the App, changing devices, or clearing App data, create a current backup from the App settings.
- To restore data, sign in to the same Google account used for the backup and use the App's restore feature.
- If a backup does not appear, confirm the Google account, network connection, Drive permission, and App version.
- Local or backup data that was deleted without an available backup may not be recoverable.
3. Premium Purchase, Restoration, and Refunds
- Stellaclip premium access is offered as a one-time purchase, not a recurring subscription.
- To restore premium access, use the same Apple ID or Google Play account used for the original purchase and select Restore Purchases.
- If restoration fails, confirm the store account and network connection, then restart the App.
- Apple App Store and Google Play process payments and refunds. Refund requests must be submitted through the applicable store's purchase-history or support process.
- Do not send payment-card details or store passwords to KEYPLE.
4. Privacy and Permissions
- Photo, camera, media, or storage permission is used only for the related capture, selection, attachment, and local-storage features.
- Google Drive backup uses the App's dedicated application-data folder and does not request access to unrelated Drive files.
- KEYPLE does not operate a server that stores your clip content or Google Drive backup files.
- More information is available in the Privacy Policy linked below.
5. Troubleshooting and Bug Reports
Before contacting support, please try the following:
- Update Stellaclip to the latest version available from the app marketplace.
- Check the App's photo, camera, media, storage, network, and Google Drive permissions as relevant to the issue.
- Close and reopen the App, then restart your device if the issue continues.
- When reporting a bug, include your device model, operating system version, App version, the affected feature, a description of the issue, and the steps needed to reproduce it.
- Do not include passwords, authentication codes, payment details, or private clip content unless it is strictly necessary and you are authorized to share it.
6. Contact and Related Documents
If the issue continues or your question is not answered above, contact us by email.
- Developer/Team: Minseok Song, KEYPLE
- Email: keypeopleofficial@gmail.com
- Privacy Policy: Stellaclip Privacy Policy
- Terms of Use: Stellaclip Terms of Use
We will review your request and respond as soon as reasonably possible.