Thank you for using HEXTRI. This page provides help with gameplay, scores, rankings, sign-in, account management, and common issues.
1. How to Play
Drag blocks onto the board. Completing a line clears it. You can also clear a small hexagon by arranging six triangles of the same color.
2. Scores and Rankings
- When no session exists, a Supabase anonymous account is created automatically. Positive scores can be saved and shown on the global leaderboard without Google or Apple sign-in.
- A network connection may be required to submit or refresh ranking data.
- If a score or ranking does not update, check your network connection, confirm that the App is up to date, and restart the App.
- Do not use personally identifying information in a leaderboard nickname.
3. Sign-In, Account and Data Deletion
- Google or Apple linking is optional. It enables editing your nickname and choosing a bundled avatar. Social profile photos are not shown in the current App.
- Signing out starts a new anonymous session; it does not delete the previous account or cloud ranking. Uninstalling the App does not delete cloud records.
Delete a linked account in HEXTRI
- Open HEXTRI and the ranking screen while signed in with the account you want to delete.
- Tap the top-right Sign Out button to open the account menu (do not select Sign Out inside the menu).
- Select Delete Account, read the notice, and confirm deletion.
The deletion service removes the current Supabase Auth account and ranking rows with the same user ID. Because the account is shared across KEYPLE games, matching records in HEXTRI, Ducky Ducky, Watermelon Balloon, Triangle Breaker, Memory Link, and Puzzle Link may also be deleted. HEXTRI clears the local best score and saved game on successful deletion, then creates a new anonymous session. Your Google or Apple account itself is not deleted.
Request deletion without the App, or for an anonymous/legacy record
Email keypeopleofficial@gmail.com with the subject HEXTRI account/data deletion. Say which account or record you want deleted and include your ranking nickname, score, approximate record date, and sign-in provider if known. For a linked account, contacting us from its email address can help verify ownership. You do not need to install the App to send a request. Never send passwords, verification codes, or session tokens. We may ask for reasonable, non-sensitive information to verify ownership before acting; if ownership cannot be verified, we will explain the limitation.
Authentication and ranking records are retained while needed to provide the service, until deletion is requested or retention is no longer necessary. Old Firebase-ID records are retained as legacy history and are not automatically reassigned to new accounts. Limited information may remain for legal, security, or dispute-resolution needs. Provider-managed backups, security logs, and advertising records follow provider retention policies and are not all erased by an in-app deletion. See the privacy policy below for details.
4. Troubleshooting and Bug Reports
Before contacting support, please try the following:
- Update HEXTRI to the latest version available from the app marketplace.
- Check your network connection for sign-in, ranking, and advertising features.
- Close and reopen the App, then restart your device if the issue continues.
- When reporting a bug, include your device model, operating system version, App version, nickname if relevant, a description of the issue, and the steps needed to reproduce it.
- Do not include passwords, authentication codes, or other sensitive information in your message or screenshots.
5. Contact and Privacy Policy
If the issue continues or your question is not answered above, contact us by email.
- Developer/Team: Minseok Song, KEYPLE
- Email: keypeopleofficial@gmail.com
- Privacy Policy: HEXTRI Privacy Policy
We will review your request and respond as soon as reasonably possible.